WinAWin Privacy Policy

At WinAWin, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or withdraw funds on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By creating an account and using WinAWin Casino, you agree to the practices described below.

Information We Collect

We collect several categories of information to operate WinAWin Casino, verify your identity, process transactions, and comply with our licensing obligations under the Tobique Gaming Commission, E-gaming licence No. 0000002.

• We gather registration data such as your name, date of birth, email address, phone number, and country of residence
• We collect payment information, including details of the deposit methods and withdrawal methods you use, such as Visa, Mastercard, Neteller, Skrill, Interac, iDebit, and cryptocurrencies like Bitcoin, Ethereum, and Litecoin
• We track your gaming activity, including deposits, wagers, bonus usage, and comp points earned, to improve our services and manage our Loyalty Program and VIP Program
• We record technical data such as your IP address, device type, browser, and login timestamps for security and fraud prevention
• We retain KYC documentation, including government-issued photo ID, proof of address, and proof of payment method, as part of our verification process

How We Use Your Data

Our WinAWin platform uses your personal data to provide and improve our services, process deposits and withdrawals, prevent fraud and money laundering, and communicate important account information. We at WinAWin also use your data to personalize promotions, such as the Welcome Package, Highroller Bonus, and Birthday Bonus, and to determine your eligibility for offers based on your country of residence. For example, players from Sweden are not eligible for bonuses, promotions, the VIP program, or loyalty point exchanges, and players from Finland are not eligible for the Welcome Package, so we use location data to apply these restrictions accurately.

Legal Basis for Processing

We process your data based on the necessity to perform our contract with you, our legitimate interest in preventing fraud and maintaining platform security, and our legal obligations as a licensed operator. Where required, we will ask for your explicit consent before processing certain categories of data, such as marketing communications.

Verification and KYC Procedures

Here at WinAWin, we require identity verification before processing withdrawals. You may be asked to submit a government-issued photo ID, proof of address, and proof of the payment method used, all in Latin or Cyrillic script. We may also require video verification or a phone call as part of our enhanced due diligence process. If we cannot reach you within two weeks during this process, your account will be locked and any pending withdrawal cancelled. Our WinAWin Casino compliance team handles all verification requests securely and confidentially.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to complete deposits and withdrawals through methods like SticPay, ecoPayz, MiFinity, and bank transfer
• Regulatory authorities and our licensing body, the Tobique Gaming Commission, when legally required
• Dispute resolution services, including EGIS ([email protected]), if a complaint cannot be resolved directly with us
• Game providers and software platforms, such as NetEnt, Pragmatic Play, Evolution, and others listed on our site, strictly for gameplay functionality
• Fraud prevention and anti-money laundering services to protect our platform and our players

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. If your WinAWin account becomes dormant, meaning there has been no activity for twelve months, a dormant account fee of EUR 20 per month may apply, and we will continue to retain your data in accordance with applicable regulations during this period.

Cookies and Tracking Technologies

Our WinAWin website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site performance. These technologies also help us recognize returning players and tailor promotional content. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

We want you to feel confident about how your data is handled. Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team via live chat, available 24/7, email us at [email protected], or use our online contact form. We at WinAWin aim to respond to all privacy-related requests promptly and transparently.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All payment transactions on WinAWin Casino are encrypted and processed through secure, fee-free channels. Internally, our operating currency is EUR, with crypto conversions calculated via the Coinbase Converter, and we never store sensitive payment credentials beyond what is necessary for compliance and verification.

Restricted Jurisdictions and Compliance

WinAWin Casino operates under the Tobique Gaming Commission licence and serves players from Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden. We do not accept players from restricted countries, including the United States, United Kingdom, and several others listed in our Terms and Conditions. If you attempt to access our services using a VPN to bypass these geographic restrictions, we reserve the right to confiscate any winnings, as outlined in our policies.

Third-Party Deposits and Account Security

Our WinAWin Casino policy does not accept third-party deposits, meaning the payment method used must belong to the account holder. We encourage you to keep your login credentials secure and notify us immediately of any unauthorized access to your account. Deposits made with Neteller or Skrill do not qualify for promotions, and we disclose this clearly so you can make informed decisions about your deposit method.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered on WinAWin. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out through our 24/7 live chat, email us at [email protected], or use our online contact form. For unresolved disputes, you may also contact EGIS at [email protected]. We at WinAWin are committed to transparency and to safeguarding your personal information at every stage of your gaming experience.