WinAWin Terms and Conditions

Welcome to WinAWin Casino. These Terms and Conditions govern your use of our website, winawin.com, and all services we provide. By creating an account with WinAWin, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, you must not register or use our services. We operate under Novatrix SRL, a company registered in Costa Rica, and we hold an E-gaming licence No. 0000002 issued by the Tobique Gaming Commission.

About Our Casino

At WinAWin, we provide an online gaming platform launched in 2022, offering over 11,091 games from leading studios such as NetEnt, Pragmatic Play, Evolution, Hacksaw Gaming, and many others. Our WinAWin casino games library includes slots, jackpot slots, Megaways, live casino, roulette, blackjack, baccarat, video poker, craps, keno, scratch cards, and crash games. We accept players from Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden, and our services are available in English only.

Restricted Jurisdictions

We do not accept players from a number of jurisdictions, including the United States, United Kingdom, Russia, Ukraine, Belgium, the Netherlands, and several other countries listed in our full restriction policy. We reserve the right to verify your location and restrict access where necessary. Using a VPN to bypass these geographic restrictions is strictly prohibited and using our WinAWin login through a VPN may lead to confiscation of winnings and permanent account closure.

Account Registration

To use our services, you must complete WinAWin registration by providing accurate and complete personal information. We require all players to be of legal gambling age in their jurisdiction. Only one account per player, household, and IP address is permitted. We reserve the right to suspend or close any account found to be in breach of our rules, including the use of fraudulent information during the winawin casino login process.

• We require a valid email address and phone number for verification
• You must provide accurate personal details, including name, date of birth, and address
• We may request additional documentation at any time to confirm your identity
• Third-party deposits are not accepted under any circumstances

Deposits and Withdrawals

We support a wide range of payment methods, including Visa, Mastercard, Neteller, Skrill, ecoPayz, Interac, iDebit, and multiple cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and Bitcoin Cash. Our minimum deposit starts at EUR/USD 20, CAD/AUD/NZD 30, or NOK 200, depending on your currency. All deposit methods are instant and free of charge. We do not permit deposits made with Neteller or Skrill to qualify for promotional offers.

Minimum withdrawal amounts start at EUR 20 or its equivalent, and we process withdrawal requests within 72 hours of approval. Each deposit must be wagered three times before you are eligible for a winawin casino withdrawal. Our standard withdrawal limits are EUR/USD 750 per day, EUR/USD 3,750 per week, and EUR/USD 15,000 per month, with higher limits available for VIP 3 and above players.

Verification Requirements

Before processing any withdrawal, we require full KYC verification, including a government-issued photo ID, proof of address, and proof of your payment method, submitted in Latin or Cyrillic script. We may also request video verification or a phone call. If we are unable to reach you within two weeks, your account will be locked and any pending withdrawal cancelled.

Bonuses and Promotions

WinAWin offers a welcome package of up to EUR 4,550 plus 300 free spins across your first four deposits, along with a dedicated Live Casino Welcome Bonus. Every winawin bonus code must be entered correctly at the time of deposit to be valid. Free spins must be activated within 3 days of being credited, and both the spins and any resulting winnings remain valid for 7 days only.

• Wagering requirements apply at 40x the bonus amount within 14 days unless stated otherwise
• Maximum bet while a bonus is active is EUR 5
• Players from Finland are not eligible for the Welcome Package
• Players from Sweden are not eligible for bonuses, promotions, the VIP program, or loyalty point exchanges
• Winnings from no-deposit bonuses and free spins are capped at EUR 30

We reserve the right to modify, withdraw, or cancel any winawin casino bonus at our sole discretion, particularly in cases of suspected abuse, bonus hunting, or breach of these terms. We also run a Highroller Bonus, Birthday Bonus, Live Casino Cashback, tournaments, and the Lucky Box feature as part of our ongoing promotional calendar.

VIP and Loyalty Program

Our loyalty program rewards you with Comp Points for every wager placed, which can be exchanged for cash or used to progress through our VIP tiers. We operate 7 tiers across 31 levels, from VIP 0 through to VIP 6. As you climb through our VIP program, you unlock enhanced cashback rates, higher reload bonuses, doubled withdrawal limits, and exclusive level-up rewards ranging from 15 free spins up to EUR 15,000.

Responsible Gaming

We are committed to promoting responsible gambling among our players. We provide tools such as deposit limits, loss limits, session reminders, and self-exclusion options to help you stay in control. If you feel that your gambling habits are becoming a concern, we encourage you to contact our support team for assistance or to activate a self-exclusion period.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. We shall not be held liable for any losses arising from technical malfunctions, internet connectivity issues, or circumstances beyond our reasonable control. Progressive jackpot wins are always paid in full and are not subject to our standard withdrawal caps.

Dispute Resolution

If you have a complaint regarding your experience with us, we ask that you first contact our 24/7 live chat or email our support team at [email protected]. Should the issue remain unresolved, you may escalate your dispute to EGIS, our independent alternative dispute resolution provider, at [email protected].

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon publication on our website. We encourage you to review this page periodically to stay informed of any updates. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our bonus policies, or your account, our support team is available 24/7 via live chat, email, or our online contact form. We are here to ensure that your experience with us remains fair, transparent, and enjoyable.